Client Intake & Success Associate

Why Nice Healthcare?

Our mission is to bring affordable healthcare to everyone in the country, especially groups of people and geographies that are often overlooked. We’re 100% remote and foster a culture that prioritizes building diverse teams and the environment necessary for those teams to succeed! We provide competitive salaries, incredible benefits, and a foundation of freedom and autonomy. We strive to ensure all employees have the opportunity to be happy, healthy, and financially secure!

Specific Duties:

Account Management:

• Manage a portfolio of 75-100 clients within our small group segment, actively driving their attainment of the company's key success metrics.
• Take charge of the client onboarding process, nurturing seamless adoption and facilitating continuous achievement of their objectives.
• Deliver compelling on-site and webinar presentations, effectively showcasing the value proposition of Nice Healthcare to client employees.
• Spearhead strategic promotional efforts year-round for the assigned client base, ensuring consistent engagement and value recognition.
• Execute essential engagement interactions with clients, tailoring interactions based on their scale and overall health score.
• Cultivate and sustain strong relationships with both distributors and clients, fostering enduring partnerships built on trust and mutual benefit.
• Demonstrate commitment by traveling weekly to client sites and engaging in person to drive effective promotional initiatives.

Client Support Management:

• Oversee all clients and management within Nice’s self-guided support system.
• Ensure timely and efficient client support by delivering responses to support emails within 24 business hours.
• Streamline the onboarding process for new clients internally, enabling a seamless journey for clients to navigate the process independently.
• Play a proactive role in enhancing processes by offering constructive feedback and innovative solutions to drive continuous improvement.

Engagement Material Creation:

• Develop strategic engagement plans to enhance awareness and increase utilization for designated clients.
• Produce informative explainer videos covering topics such as reporting, services, and more, along with other relevant materials aimed at supporting both onboarding and sustained engagement efforts.

Data Entry and Management:

• Maintain the integrity of data and activities pertaining to each client across multiple platforms.
• Diligently and promptly record client details and information in a format that is both comprehensible and accessible to both oneself and team members.
• Uphold precise eligibility records for all clients.
• Prepare and provide employer utilization reports on a quarterly and annual basis.

Necessary Skills/Attributes:

• Exceptional interpersonal skills with a natural inclination to treat people with kindness and respect.
• Possess a spotless driving record and a valid driver's license, and be comfortable with driving responsibilities. (Background and driving record check will be conducted upon job offer.)
• Reliable personal vehicle in safe and acceptable condition.
• Demonstrated ability to work effectively both autonomously and collaboratively as a part of a team.
• Quick adoption of technological tools and the capability to seamlessly navigate and multitask across various platforms.
• Skillful use of data to assume job expectations and make client-focused decisions.
• Exemplary organizational skills, meticulous attention to detail, and consistent documentation practices.
• High productivity in a virtual team environment. Remote work and on-the-road tasks are central, as we lack a physical office. Bi-weekly virtual team meetings sustain team cohesion.
• Confident in public speaking engagements.
• Proficiency in Microsoft Office Suite and GSuite.
• Competence in using CRM systems and task management platforms.

Highly Desired:

• Account management experience
• Previous experience working in healthcare
• Fluency in another language

Position Specifics:

Job Type: Full Time

Hours: 8 am – 5 pm local time

Location:

• In vicinity of Salt Like City, Utah or Phoenix, Arizona
• Remote work environment
• Nice Healthcare home visit service area for onsite client meetings in a state we are licensed in

Benefits & Perks:

• Health Insurance
• Dental Insurance
• Generous PTO
• 401k
• Personal and Family use of Nice Healthcare
• 100% remote
• And more!